Rabobank

Rabobank is a multinational banking and financial services company, headquartered in the Netherlands. The organization is a global leader in food and agricultural financing and sustainability-oriented banking.

“We are exceptionally pleased with the outcome of this data quality strategy. It moves Rabobank significantly closer to 80 percent of retail banking services being delivered in a digital self-service environment. It’s what our customers are calling for, and it’s great for the bank’s operational efficiency and compliance strategy.”

Rob Douwes

Lead Business Architect

Business Need

Adhere to compliance regulations governing data privacy and data retention

Deliver 80 percent of all business-to-consumer banking services using self-service channels within four years

Challenges

Poor quality data meant certain online customer activities defaulted to the physical intervention

Data quality previously addressed using expensive and slow manual processes

Solutions & Results

Informatica Data Quality is used by the business and IT to cleanse customer data, ensuring data is authoritative and trustworthy
Moved bank closer to goal of 80% self-service delivery
Enabled the bank to transform more staff into supporting customer enquiries
Adherence to Dutch and European Union governance, risk and compliance goals surrounding data privacy and retention

Informatica PowerCenter Real Time increased business agility and performance with right-time data integration
Enhanced customer experience by ensuring fewer online applications are terminated by customers
Increased business agility: customer data is now validated/refreshed daily compared with weekly previously

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