VIVACOM is Bulgaria’s largest telecommunications company, with millions of fixed line, mobile and Internet services customers.
“Using the unified Informatica Platform, VIVACOM is realizing the true potential of vast amounts of data. The solution has trusted, timely data for decision-making, lower levels of risk throughout the organization, and improved operational efficiency at lower costs.”
Ivan Cholakov
Business Need
- Acquire and retain more fixed line and mobile subscribers.
- Manage risk more effectively
- Lower the cost of operations.
Challenges
- Reliance on scripting to integrate data from 14 critical systems—including billing, customer relationship management, provisioning, and payroll.
- Hand coding was labor intensive, expensive and slow.
- Complex relationships and interactions between systems, plus duplicated data, led to contradictory answers to questions posed by the business.
Solutions & Results
- Ensured data available for decision-making six times faster than before.
- Enabled company to develop new processes in hours, not days like before.
- Increased efficiency and lowered cost.
- Turned data into a valuable, long-term asset.
- Led to more accurate and reliable decision-making throughout the business.
Products & Services
Informatica PowerCenter Advanced Edition
Standardizes data integration at an enterprise level, across numerous projects and departments.
Informatica PowerCenter Real Time Edition
Integrates and provisions operational data in real time.
Informatica Data Quality
Transforms the way your business works by instilling trust in data at all times.
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