They’re delivering technology-enabled health services that help improve overall population health.
“Thanks to Informatica, we’re better able to reach members to schedule a house visit. That ultimately helps us do a better job of improving population health.”
Goals
- Engage more members about receiving proactive, preventive care through house visits and in-home exams
- Respond faster to internal data requests and give business users self-service access to data assets and lineage
- Onboard health plan customers and their member data faster to improve efficiency and provide a better customer experience
Solutions & Results
- Profile member data using Informatica Data Quality to identify anomalies or inconsistencies that might interrupt outreach
- Scan over 1.3 million data assets and track their lineage using Informatica Enterprise Data Catalog, and establish a common data dictionary using Informatica Axon Data Governance
- 50 percent decrease in resolution time for internal data requests; empowers employees to access, understand, and analyze member data through Salesforce and Tableau dashboards
- Automatically cleanse, verify, and enrich member email, phone, and address information using IDQ and Informatica Data as a Service (DaaS)
- 75 percent faster onboarding time for healthcare payer and insurance customers, improving customer experiences
- Implemented validation steps for email, phone and mailing addresses through the use of Informatica Data Quality, reducing cost implications of poor data, and improving member engagement
