Westlake Financial Services specializes in the acquisition and servicing of near-prime to subprime automotive retail installment contracts. The company funds contracts through a network of more than 6,000 new and used car dealerships throughout the United States.
“The Informatica solution plays a vital role in helping Westlake increase profitability, by improving revenue management and delivering the full spectrum of lending to each and every automotive customer.”
Business Need
- Increase profitability by improving revenue management.
- Enhance responsiveness of customer service and support.
- Reduce the cost of reporting and improve decision making accuracy with timely data.
Challenges
- Decisions based on stale, outdated data and customer satisfaction was impacted.
- For example, the collections department used out-of-date, replicated data to contact customers about overdue payments, with the result that customers were questioned about payments they had already made.
Solutions & Results
- Improved profitability through more effective payment collection system.
- Reduced volume of overdue payments.
- Satisfied increasing demand for real-time and near real-time operational reporting.
- Saved hundreds of thousands of dollars by avoiding additional investment in Oracle RAC nodes.
- Enhanced responsiveness and quality of customer care.
- Shortened data reporting latency from one day to 10 minutes—with anticipated reduction to 3 minutes in due course.
Products & Services
Drive Insights from Streaming Data
Capture and understand critical events in real time to improve operational decision making and rapid response with Informatica data lake solutions.
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