Nominated Project contacts can open a new support request (SR) or follow up on an existing SR by telephone, electronic mail, or My Support.
Support is available during office hours in the timezone where the licenses were purchased (Mon to Fri, 09:00 to 17:30 excluding public holidays).
If your Project has Enterprise or Mission Critical support, you can raise a new SR at any time.
Please note: To follow up on urgent SRs opened by electronic mail or through the Internet, please call Informatica Global Customer Support since email can be delayed at times.
Toll Free Numbers