Nominated Project contacts can open a new cases or follow up on an existing cases by telephone, electronic mail, or My Support.

Support is available during office hours in the timezone where the licenses were purchased (Mon to Fri, 09:00 to 17:30 excluding public holidays).

If your Project has Enterprise or Mission Critical support, you can raise a new case at any time.

Please note: To follow up on urgent cases opened by electronic mail or through the Internet, please call Informatica Global Customer Support since email can be delayed at times.

Toll Free Numbers

Americas

Brazil
0800 891 0202
Mexico
001 888 209 8853
North America
1-877-463-2435
(1-877-INFA-HELP)

Asia Pacific/Australia

Australia
1-800-120-365
China
400 810 0900​
India
00 080 00016360

Europe

France
0805 804632
Germany
0800 5891281
Italy
800 915 985
Netherlands
0800 2300001
Portugal
800 208 360
Spain
900 813 166
Switzerland
0800 463 200
United Kingdom
0800 023 4632

Standard Tariff Numbers

France
+33 157329235
Germany
+49 69299571308
Netherlands
+31 707703640
New Zealand
+64 9 912 8901
Singapore
+65 6389 6735
United Kingdom
+44 2036845792