Natura is a Brazilian manufacturer and marketer of beauty products, household, and personal care, skin care, solar filters, cosmetics, perfume and hair care products. The company sells products through representatives in many countries across the world. Natura created a business model that allows consultants to work in an online environment.
“We chose MDM from Informatica Corporation because we needed a strong solution that could support the digital transformation that Natura is going through”
Expand business to create an online consultant & franchisee model to reach more consumers.
Provide a robust technology solution to allow consultants and consumers to connect, chat, shop and fulfill orders via the Internet and on mobile devices.
Integrate and map the data of nine million consultants and consumers into a unified registration platform.
Half of the digital consultants are new to the network and were never traditional consultants.
Provide a digital base for consultants to engage with their customers, build relationships through digital marketing.
Solutions & Results
Thousands of people access the portal daily and want to become a digital consultant.
The success of Rede Natura in Brazil has led to expansion into Chile and other new countries.
Nos clients sont notre priorité numéro un — qu'il s'agisse des produits, des services ou de l'assistance que nous leur proposons. C'est la raison pour laquelle nous avons obtenu la note maximale en matière de fidélisation client pendant 12 années consécutives.