Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. With a priority to provide timely, actionable insights in an end-to-end digital environment, Wolters Kluwer serves 93 percent of the Fortune 500 companies, 100 percent of the top U.S. accounting firms, and 90 percent of the top banks globally. The company is headquartered in Alphen aan den Rijn, the Netherlands, and serves customers in more than 180 countries, maintains operations in over 40 countries, and employs approximately 18,600 people worldwide.
“Informatica gives us deep insights for all three of our sales teams to understand where cross-sell and upsell opportunities exist within each customer organization.”
Director of Customer Data Management, Wolters Kluwer Health
Deliver real-time customer data using bi-directional MDM
Scale efficiently by following a cloud-first strategy
Understand and manage customer hierarchies
Leverage customer data to improve the service and insights Wolters Kluwer provides to healthcare, financial, compliance, and legal industries
Enable CT Corp., a Wolters Kluwer subsidiary focused on delivering industry leading corporate compliance solutions to legal professionals to increase sales, gain deeper understanding of customers, and provide accurate and timely billing
Empower Wolters Kluwer Health to increase revenue by identifying upsell and cross-sell opportunities and improving marketing effectiveness
Create a single source of truth for customer data to identify each customer’s current compliance requirements and billing information
Match records and integrate external data sources to create customer hierarchies, helping to gain a deeper understanding of customers
Leverage Informatica MDM to interface with ERP and CRM systems via web services to enable ‘real time’ data quality and record duplication detection
I nostri clienti sono la nostra priorità e guidano la realizzazione dei nostri prodotti, servizi e offerte di assistenza. Ecco perché per 12 anni consecutivi abbiamo ottenuto i migliori punteggi in termini di fedeltà dei clienti.
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