Union Bank of the Philippines, commonly known as UnionBank, is one of the largest banks in the Philippines, ranking seventh in terms of assets after its successful merger with smaller competitor International Exchange Bank.
“Because we have the golden record with Informatica MDM, we know if a customer is in good standing, and we can approve a loan in less than three minutes.”
Goals
- Become a 100% digital bank in 2 years by empowering citizens through secure digital services using their mobile device
- Accelerate covered and suspicious transaction reporting for Anti-Money Laundering Act (AMLA) compliance while improving accuracy
- Improve data quality for know-your-customer (KYC) initiatives to promote financial inclusion, increase sales opportunities, and provide the right services
Solutions & Results
- Use Informatica Master Data Management (MDM) solution to build a single golden customer record and display a trusted view of each customer
- Automate data cleansing and standardization of customer information with Informatica Data Quality
- Integrate core banking systems with automation platforms for faster and cleaner compliance reporting
- Helps increase revenue 12x as a result of digital transformation, providing customer loan approvals in 3 minutes versus 4 to 6 weeks
- Improves data quality for the bank’s Know-Your-Customer initiatives from 35% to 100% in one year, increasing cross-sell and up-sell opportunities while improving security
- Enables 5x faster covered (large) and suspicious transaction reporting for AMLA compliance (5 days vs. 1 day) with much higher data quality
