Informatica Success Offerings

No matter where you are on your digital transformation journey, our customer success offerings are designed for every need—now and in the future.

Success offerings, reimagined

Our success offering framework is designed to help your business thrive. It supports the way you do business today—across multi-cloud, hybrid, and on-premises environments. This means you'll see value faster and accelerate your ROI. Ensure a successful data-driven digital transformation with a continuous level of superior support.


A new approach for a hybrid business world

With our scalable customer success framework, you can tailor your services to match your needs. Our Premium and Signature services offer an enhanced experience that includes advanced, proactive support; education courses; and customer success and adoption resources for business-critical deployments.


Take service and support to the next level

Informatica success offerings are built for the way you do business today—and in the future.
See how we’re setting the standard.

Informatica Mega Stack
Self-Service Knowledge center
Online community
Assisted Support Support hours 24x7 24x7 24x7
Unlimited cases
Critical response hours 30 minutes 1 hour 2 hours
Option to escalate (on-demand)
Proactive Services Dedicated teams Additional cost
Emergency response team
Live assistance
Scheduled consults with subject matter experts
Success Services Customer success resources
Adoption services

Certifications and Customer Service Awards

Informatica has earned top marks in customer loyalty for 12 years
in a row and ranks #1 in customer experience.

TSIA Rated Outstanding 2017 HP North America Assisted Support