A leading provider of hosted channel intelligence services for the high-tech industry, Zyme Solutions processes up to 10 million transactions each week, in multiple data formats, from 140 countries. Facing growing demands for its services, the company needed to bring customers on board faster while ensuring its existing customers continued to enjoy the highest level of service.

Challenges

  • Reduce on-boarding time for new customers
  • Improve service levels for existing customers
  • Improve operational efficiency while maintaining the highest data integrity standards
Informatica gives Zyme the ability to maintain our competitive advantage by helping us deliver timely and accurate data to our customers. Using Informatica, Zyme is on-boarding EDI feeds faster than before — freeing up development resources to address other important tasks.
— Ted Dimbero
Senior Vice President, Operations
Zyme Solutions
Read Success Story PDF

Results

  • Customer on-boarding time reduced from three weeks to one week
  • Time needed to process new EDI feed decreased from three weeks to less than one week
  • Designed, developed, and deployed Informatica solution in less than two weeks

Technologies Used