Leading Telecommunications Company

One of Australia’s largest telecommunications companies, this organization offers market-leading technologies including mobile, telephony, broadband, satellite, and subscription television.

“With Informatica, we have a clear strategy and direction to add value and to engage more closely with our customers.”

- Director

Enterprise Information Management, Leading Telecommunications Company
Goals
  • Deliver on customer expectations for personalized, omnichannel service interactions across websites, phone, email, mobile, and chat
  • Enable the business to quickly identify trends, patterns, and events
  • Adapt and stay competitive as market forces transform the Australian telecommunications industry
Solutions & Results
  • Informatica MDM master’s customer data to engage with customers consistently across all channels
  • Informatica Data Engineering Integration helps build an enterprise data lake
  • Boosted revenue streams and Net Promoter Scores (NPS) by offering new and exciting products and services
  • Informatica PowerCenter allows better understanding of what customers want and need through richer data analytics
  • Enhanced customer experiences and helped build loyalty with personalized service regardless of channel
  • Supported big data initiatives as users find, manage and create data that is usable in a data lake

Products & Services

Informatica Multidomain MDM

A master data management solution is the glue that binds your systems and information together. It’s the single source of truth for your data-driven digital transformation, providing trusted, accurate, complete data for your customer experience program, marketing and sales operations, omnichannel retailing, supply chain optimization, governance efforts, compliance initiatives, and more.

Informatica PowerCenter

Support the entire data integration lifecycle, from jumpstarting the first project to ensuring successful mission-critical enterprise deployments.

Informatica Data Engineering Integration

Achieve fast, flexible, and repeatable data integration and ingestion at scale.