2-1-1 San Diego is a resource and information hub that connects people with community, health, and disaster services through a free, 24/7 stigma-free confidential phone service and searchable online database.
“The impact we’re making with Informatica and Salesforce is profound. We’re better able to direct clients to the right resources because we have more information up front.”
Peter Battistel. CTO
2-1-1 San Diego
Ingest data from 1,200 different partners in a variety of formats
Create a single golden record for each caller and partner
Provide clients with faster access to the social services they need
Enhance visibility for partners when providing community services
Improve phone call efficiency when interacting with clients
Solutions & Results
Improves service outcomes for more than 100,000 people, with the potential to grow beyond 1 million
Reduces average call time and cost to serve each caller
Enables tracking of outcomes and better coordination between agencies
Os nossos clientes são a nossa principal prioridade, em todos os produtos, serviços e suporte. É por isso que, por 12 anos consecutivos, recebemos as melhores classificações em termos de fidelidade do cliente.
Rua Carlos Alberto da Mota Pinto nº 17