UMass Memorial Health Care


UMass Memorial Health Care is the largest nonprofit healthcare system in central and western Massachusetts and the clinical partner of the University of Massachusetts Medical School. Approximately 1,700 physicians are members of the active medical staff, and UMass Memorial has 12,350 employees.

“Using the Informatica Platform, we will know who our primary care patients are and how many there are of them. . . . This data will be vital in the development of the strategy to improve clinical outcomes, grow the patient population, and increase efficiency.”

George Brenckle, SVP and CIO, UMass Memorial Health Care

Business Need

Deliver efficient, high-quality, safe, patient- and family-centered care.

Focus on cost control, productivity, and implementing value-based processes.

Develop and execute comprehensive referral management strategy.

Grow patient population by partnering with other community health care providers and by investing in selected services.


Integrate data from fragmented group of hospitals, clinics, and programs.

Tackle patient, provider and encounter data quality problems across 11 source systems.

Solutions & Results

Improves decision making and clinical outcomes.

Helps grow the patient population.

Transforms UMass Memorial’s previously fragmented group of hospitals, clinics, and programs into one unified, agile, and data-centric healthcare organization.

Increases administrative and operational efficiency, eliminating majority of previous report creation time.

Resolves patient, provider and encounter data quality problems across 11 source systems to allow aggregation and analysis of data not previously possible.

Deployed primary care patient population report in only seven weeks.

Enhances relationships with referring physicians/providers.

Products & Services

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

Informatica Data Quality

Transforms the way your business works by instilling trust in data at all times.

Success Stories

Hartford Hospital

New England patient care center saves two full-time equivalents through reuse of data integration assets and publishes timely and accurate reports to regulatory agencies, helping the hospital avoid audits.

Dean Health Plan

Diversified HMO uses Informatica PowerCenter to migrate health care data safely from legacy systems to a new infrastructure and more effectively analyze all available data on patients, treatments, outcomes and research