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Using Data to Drive Improved Customer Experiences

Meeting Consumer Expectations in the Post-Pandemic World

Tuesday, October 27, 2020, 11am PT / 2pm ET

When COVID-19 forced much of the world’s business online, your customers’ expectations for digital interactions exploded. They’re no longer willing to settle for anything less than personalized, engaging, real-time experiences that are consistent across channels.

 “Using Data to Drive Improved Customer Experiences” explores new research about what financial institutions must do to adapt to post-pandemic customer expectations. You will learn about:

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Informatica will use data provided here in accordance with our privacy policy.

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All fields are required.

Informatica will use data provided here in accordance with our privacy policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Deploying personalization, real-time solutions, and customer journey management
  • Generating great data and insights to drive exceptional customer experience
  • Overcoming the challenges of accessing data to drive CX objectives
  • Meeting the need for data governance and data management 

Speakers:

  • Jim Marous, Co-Publisher, The Financial Brand
  • Peter Ku, VP and Chief Industry Strategist, Informatica