Meeting Consumer Expectations in the Post-Pandemic World

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When COVID-19 forced much of the world’s business online, your customers’ expectations for digital interactions exploded. They’re no longer willing to settle for anything less than personalized, engaging, real-time experiences that are consistent across channels.

 “Using Data to Drive Improved Customer Experiences” explores new research about what financial institutions must do to adapt to post-pandemic customer expectations. You will learn about:

  • Deploying personalization, real-time solutions, and customer journey management
  • Generating great data and insights to drive exceptional customer experience
  • Overcoming the challenges of accessing data to drive CX objectives
  • Meeting the need for data governance and data management 

Speakers:

  • Jim Marous, Co-Publisher, The Financial Brand
  • Peter Ku, VP and Chief Industry Strategist, Informatica
     

 

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This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

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