Rethinking Customer Engagement During and After the Pandemic
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The global pandemic and the associated economic slump is forcing every sector of retail to rethink how to engage with customers and respond to their demands.
Discover how to protect your retail business and prepare it for the future with “CX Perspectives: Resilient Retail - 5 Strategies to Gear Up for a Big Comeback.” Join customer experience futurist Blake Morgan and Deloitte Consulting’s US retail principal Tracie Kambies to learn about:
- Why digital transformation is now critical to survival
- Five key steps to understanding and successfully meeting customer needs
- The essential role of CX in retaining customer loyalty
Speakers
- Blake Morgan, Customer Experience Futurist
- Tracie Kambies, Principal and US Retail Analytics & Information Management and IoT Lead, Deloitte Consulting LLP
