Vertex is an international business process outsourcer, with particular expertise in customer management. A subsidiary of United Utilities, Vertex develops and implements a range of service solutions including transformational outsourcing, combining its skills in consulting, technology and outsourced service provision.
“The need to deliver the highest levels of customer service in a regulated market makes the utilities sector extremely challenging. To succeed we needed to create and migrate information to an agile, integrated IT infrastructure across our entire customer base.”
David Homan
