Key Considerations for CX-Related Digital Investments
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Financial services firms today stand or fall on their ability to differentiate themselves with exceptional customer service – and delivering superior CX demands technology that ensures the right data is always in the right place at the right time.
“Driving Great Customer Experience Across Financial Services with Great Data” brings together moderator Jim Marous, owner and CEO of the Digital Banking Report, with Informatica’s VP and Chief Financial Services Strategist and City National Bank’s SVP of Digital Channels & Innovation, to explore banking’s CX challenges and opportunities. You will learn:
Jim Marous, Owner/CEO, Digital Banking Report, Co-Publisher, The Financial Brand, Host, Banking Transformed Podcast
Greg Smith, SVP, Digital Channels & Innovation, City National Bank
Peter Ku, VP and Chief Financial Services Strategist, Informatica