End-to-end 360 Engagement data management begins with a configurable customer 360 solution designed to create trusted data to deliver exceptional customer experience.
Available Now On Demand
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Customer 360 incorporates artificial intelligence and machine learning to simplify how you fix and master customer data. Here are a few of the key features:
- Governed and complete customer profiles: Configurable for business users and data stewards, with the full multidomain capabilities.
- Configurable stewardship experience: Search and drill down from summary to details of tasks, priorities, and workflows with pre-configured dashboards, filtering capabilities, and workflow KPIs
- Automated customer data management: Onboard, add, edit, and manage data in bulk across the customer lifecycle with full traceability, security, and lineage.
- Customer contact data verification with Informatica Data as a Service
- Relationship exploration and visualization
- Built-in consents management
- Integrate with other vertical domains like Product 360
This 3/4-hour, Master workshop will be the continuation of the Discovery workshop, moving towards a greater level of technical detail, this implies that attendees need to have some experience to better benefit from this session. The focus will be around the building blocks and configuration aspects behind the creation of a Customer 360 Engagement. This workshop will also give you the opportunity to meet the key Informatica stakeholders in your Region and to interact in a Q&A session with our EMEA-LA 360 Data Management Product Specialist Team!
You will learn about:
- Configure your 360 Journey
- MDM Multidomain Architecture View
- Intelligent “360 Engagement” Building steps
- Access & Discover
- Recognize & Resolve & Relate
- Govern & Deliver
- Create a 360 Engagement
- Industry solutions
- Example: GDPR Accelerator.
- What’s new in version 10.4
- This workshop will also include several demos of key features on our 360 Engagement solutions!
- Federico Alonso Bernard - Sr Product Specialist, EMEA 360 Data Management
- Gana Chandramouli – Sr Product Specialist, EMEA 360 Data Management
- Salvatore Moretto – EMEA-LA Partner Technical Manager