Delivering great experiences has never been more important than in a post-COVID world. But how those experiences are delivered and what matters to customers has changed. Companies need to understand three changes to customer expectations in light of COVID and adjust their approach to CX so that they can continue delivering strong, data-driven experiences.
In “What Happens Now? The New CX Norm in a Post-COVID World,” customer experience futurist Blake Morgan shares the three ways that companies can adjust to new CX expectations: