c07-customer-stories

IT Health Firm

They’re delivering technology-enabled health services that help improve overall population health.

“Thanks to Informatica, we’re better able to reach members to schedule a house visit. That ultimately helps us do a better job of improving population health.”

—Director, IT Health Firm

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Goals

Engage more members about receiving proactive, preventive care through house visits and in-home exams

Onboard health plan customers and their member data faster to improve efficiency and provide a better customer experience

Respond faster to internal data requests and give business users self-service access to data assets and lineage

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Solutions & Results

Profile member data using Informatica Data Quality to identify anomalies or inconsistencies that might interrupt outreach

Automatically cleanse, verify, and enrich member email, phone, and address information using IDQ and Informatica Data as a Service (DaaS)

Scan over 1.3 million data assets and track their lineage using Informatica Enterprise Data Catalog, and establish a common data dictionary using Informatica Axon Data Governance

75 percent faster onboarding time for healthcare payer and insurance customers, improving customer experiences

50 percent decrease in resolution time for internal data requests; empowers employees to access, understand, and analyze member data through Salesforce and Tableau dashboards

Implemented validation steps for email, phone and mailing addresses through the use of Informatica Data Quality, reducing cost implications of poor data, and improving member engagement