Engage customers through personalized journeys across all channels and touchpoints

USE CASES

Elevating the retail customer experience

Make trusted data actionable at scale to enable a highly engaged, convenient customer experience across all channels and platforms.

  • ENHANCE CUSTOMER EXPERIENCE
  • DELIVER OMNICHANNEL BUYING EXPERIENCES
  • Strengthen DATA PRIVACY
  • AUTOMATE BUSINESS PROCESSES

Improve customer satisfaction

Create relevant, personalized experiences to boost customer loyalty and increase revenue.

See how a large beauty retailer creates a differentiated and very personalized experience for each customer using Informatica MDM – Customer 360.

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Expand your reach

Provide rich, relevant, consistent product content to deliver engaging research and shopping experiences.

Discount Tire

See how Discount Tire created a holistic 360-degree view of the 80+ million customer landscape and established a single source of truth by implementing Informatica Customer 360.

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Shield sensitive data

Boost customer confidence and manage risk through protecting personal data and regulatory compliance. Balance rapid innovation with managing data privacy risk by protecting personal customer data and complying with regulations.

Coop Alleanza 3.0 addresses GDPR compliance requirements related to managing personally indentifiable information by deploying Informatitica MDM.

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Run your business more effectively

Increase productivity and lower costs by integrating your application stack and automating your business processes to build a resilient supply chain. Make demand forecasting more accurate, run effective marketing campaigns, and boost sales by syncing your entire retail ecosystem from production to delivery. 

Reitmans

See how Canada’s largest women’s specialty clothing chain ramps up sales by connecting the dots between all customer-journey related applications. 

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ANALYST REPORT
IDC MarketScape: Worldwide Product Information Management Applications for Commerce 2021 Vendor Assessment 

IDC MarketScape: Worldwide Product Information Management Applications for Commerce 2021 Vendor Assessment 

Find out why product information management is critical for the end-to-end customer journey and IDC's key observations in evaluating Informatica’s strategy and capabilities.

CUSTOMER SUCCESS

Spearheading digital transformation

RECOMMENDED RESOURCES

Attract, retain, and delight customers via AI-driven data management

White Paper

Reinventing the Future of Retail With a Data-Driven Approach

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Webinar

Managing Supply Chain Uncertainty With Multi-Tier Supplier Visibility

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White Paper

Capitalize on Emerging Consumer Opportunities in CPG

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Webinar

Immersive Technology-The New Retail Reality

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EBOOK

Road to Data-Driven New Retail

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Brochure

Elevating the Retail Experience

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PRODUCTS

Driving digital transformation in retail

Execute your retail business initiatives and solve your most pressing data challenges with the industry’s leading products.

Master Data Management

Delivers reliable business-critical data so you can optimize operations and make informed decisions.
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Customer 360

Discover how to strategically manage, visually explore and securely share customer data to deliver great customer experience.
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Customer 360 Insights

An intelligent customer data platform to transform, segment, and analyze customer information.
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Product 360 (PIM)

Manage complex product content across distribution channels and at scale.
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Supplier 360

Streamline vendor & supplier information management with a single, trusted data source.
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Data Privacy

Intelligently discover, classify, and analyze all your sensitive data.
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Cloud Services

Reimagining iPaaS with critical end-to-end cloud data management and a microservices architecture
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Data Integration

Multi-cloud on-premises intelligent, automated data integration.
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Leading retail organizations choose Informatica. See why.

See Success Stories