Informatica’s U.S. Support Service Center Earns SSPA “Rated Outstanding” Certification

Demonstrates excellence in Core Support, Assisted Support and Unassisted Support

REDWOOD CITY, Calif., June 23, 2008 -  Informatica Corporation (NASDAQ: INFA), the leading independent provider of data integration software and services, today announced that Informatica Global Customer Support’s California Service Center has been awarded the Service and Support Professionals Association’s (SSPA) prestigious “Rated Outstanding” certification for Core Support, Assisted Support and Unassisted Support. Developed by 50 leading technology companies, the SSPA certification program involves in-depth audits of support functions against a broad range of best practice criteria for delivering industry-leading customer support.

“SSPA certification is the gold standard for measuring superior customer support operations and Informatica is pleased to be among the elite group of companies to have earned this distinction,” said Ansa Sekharan, senior vice president, Global Customer Support, Informatica. “Everything we do is geared towards ensuring customer satisfaction and achieving ‘SSPA Rated Outstanding’ certification underscores that fact.”

Serving customers worldwide, Informatica’s California Support Center is part of a network of strategically located Centers linked in real-time to provide 24x7 service and support. To achieve ‘SSPA Rated Outstanding’ certification, Informatica Global Customer Support had to meet or exceed 80 percent of the SSPA certification program’s relevant best-in-class criteria as part of a rigorous on-site audit of its California Support Center.

Informatica Global Customer Support continually adds to its support services portfolio. Recent services available include Value Added SupportSM services, designed to enhance customer value by augmenting Informatica’s support offerings by providing proactive delivery of support services, accelerating time-to-value for Informatica implementations, and enabling a faster return on customer investments. Additionally, earlier this month Informatica announced an enhanced “Self-service” support platform for online health checks through “Self-service” is easy-to-use and includes support forums facilitated and monitored by Informatica experts, product documentation, Configuration Support Manager, Service Request Wizard, and Change Request Tracking.

“Throughout the audit process, Informatica demonstrated its commitment to top-tier customer support,” said Stephen Smith, executive director, SSPA. “With the awarding of ‘SSPA Rated Outstanding’ certification, the company’s customers can be assured that world-class support operations are in place for providing outstanding support and service.”

About the SSPA
As the support industry’s premier management community, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum – from established companies with successful track records to pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA) and the Association for Services Management International (AFSMI). Value-Added Support is a registered service mark of the SSPA. For more information, visit

About Informatica

Informatica Corporation (NASDAQ: INFA) is a leading provider of enterprise data integration software and services. With Informatica, organizations can gain greater business value by integrating all their information assets from across the enterprise. More than 3,200 companies worldwide rely on Informatica to reduce the cost and expedite the time to address data integration needs of varying complexity and scale. For more information, call +1 650 385 5000 (1 800 653 9871 in the U.S.), or visit


>Note: Informatica is a registered trademark of Informatica Corporation in the United States and in jurisdictions throughout the world. All other company and product names may be trade names or trademarks of their respective owners.