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Support Services

Three levels of support deliver the expertise you need, when and how you need it. 

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#1 in Customer Loyalty Nine Years in a Row

Informatica recognizes that the success of your enterprise data integration strategy depends not only on the strength of our software, but also on our superior, timely service and support. No matter how your software is deployed—in the cloud, on premises, or in a hybrid environment—you’ll receive the same superior level of support that you’ve come to expect of us.

Support Services

We tailor our support program to your needs, offering three service levels—standard, enterprise, and mission-critical. All levels include access to our support website and knowledge base, maintenance releases, new product releases, and patches or emergency bug fixes.

On-Premise Support

Covers predictive escalation, critical milestone support, Informatica Competency Center, checkpoint services, and Informatica Discovery IQ.

Cloud Support

Unlock the potential of your cloud investments with rapid response times and reduced implementation risk.

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Experts in more than a dozen regional support centers around the globe are standing by.

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