New Zealand-based Click Clack Limited designs and manufactures innovative airtight storage and cleaning goods, exporting them to more than 50 countries including the US, the UK, and Australia. To improve customer relations, inventory management, and cash flow, Click Clack needed to eliminate third-party distributors. This required the company to integrate its overseas customer and inventory records into its SAP enterprise resource planning (ERP) system.

Challenges

  • Integrate electronic data interchange (EDI) records into SAP ERP suite
  • Create accurate, holistic view of inventory and customer data
  • Bring management of overseas customer relationships in-house
Informatica has allowed us to get in complete control of our inventory and has radically changed the level of contact we have with our customers. The accuracy of data we provide to the customer has improved dramatically and that in itself has improved our business.
— Natarajan Subramanian
Group IT Manager
Click Clack Limited

Results

  • Cut order processing time by 50%
  • Eliminated $60,000 in annual third-party distribution fees
  • Reduced time to on-board new EDI customers from 4 days to 2 days
  • Decreased time to delivery through better control over inventory

Technologies Used