c07-customer-stories

Click Clack Limited

New Zealand-based Click Clack designs and manufactures innovative airtight storage and cleaning goods, exporting them to more than 50 countries including the US, the UK and Australia.

“Informatica has allowed us to get in complete control of our inventory and has radically changed the level of contact we have with our customers. The accuracy of data we provide to the customer has improved dramatically and that in itself has improved our business.”

— Natarajan Subramanian, Group IT Manager, Click Clack Limited

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Business Need

Improve customer relations, inventory management and cash flow.

Eliminate third-party distributors: channel approach denied Click Clack a holistic view of inventory, which risked delays in order processing and damaging customer relationships.

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Challenges

Integrate overseas customer and inventory electronic data interchange (EDI) records into company’s SAP enterprise resource planning system.

Create accurate, holistic view of inventory and customer data.

Bring management of overseas customer relationships in-house.

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Solutions & Results

Cut order processing time by 50%.

Eliminated $60,000 in annual third-party distribution fees.

Reduced time to on-board new EDI customers from 4 days to 2 days.

Decreased time to delivery through better control over inventory.

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Technologies Used

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

Informatica B2B Data Transformation

Extracts and utilizes data from any file, document, or message — regardless of format, complexity, or size.

Success Stories

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Clopay

Maintained data integrity and data access after the data was archived.

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L'Oréal

Reduced daily batch processing times from seven hours to five hours a day.

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CEMEX

End-to-end data integrity led to 80% increase in developer productivity