c07-customer-stories

Community Health Choice

Community Health Choice is a local, nonprofit, managed care organization committed to helping improve the health and well-being of Texas residents. Founded in 1997, the company began by offering STAR Medicaid coverage to low-income children. Today, Community Health Choice proudly offers an array of affordable and no-cost health insurance plans to one of the largest provider networks in southeast Texas.

“We're all data nerds at heart, but our real goal is to do right by our healthcare providers and members. By getting the data right, Informatica helps us position ourselves to keep delivering the coverage and services Texans expect.”

Nikola Renaud, Senior Manager of Information Systems, Community Health Choice

org-chart-icon.png

Goals

Provide better experiences while meeting regulatory requirements with a single view of providers and members

Bring speed and reliability to claims processes, particularly for complex cases that require input from multiple stakeholders

Deliver fast and accurate payments to improve relationships with individual members and over 50,000 healthcare providers

challenges_icon.png

Solutions & Results

Break down siloes between teams and data sources to gain a single view of healthcare provider information with Informatica Multidomain MDM

Create better data quality and trust rules to simplify claims approval process by utilizing Informatica Data Quality

Cleansed healthcare provider data, ensuring faster claim adjudication rates and timely claims processing across Medicaid and Marketplace product lines

59% improvement in accuracy of healthcare provider contact data, strengthening member relationships

Accelerated claims approvals by 33% for over 50K healthcare providers in Community Health Choice’s provider network

Improved trust in data across the organization, positioning member-facing teams to get closer to their contacts and build new relationships

tech_use_icon.png

Products & Services

Informatica Data Quality

Deliver clean, trusted data so all your projects meet your business objectives.

Salesforce

Integrate and manage data from on-premises and cloud applications with Salesforce.

Address Verification

Easily ensure the accuracy of your customers’ postal addresses with address verification.

Informatica Intelligent Cloud Services

Informatica Intelligent Cloud Services is a next generation iPaaS, which is made up of a growing number of data management products. The productivity of the environment is accelerated by a common user experience across all products, the AI/ML-driven intelligence of the CLAIRE™ engine, and a microservices architecture.

Multidomain MDM

A master data management solution is the glue that binds your systems and information together. It’s the single source of truth for your data-driven digital transformation, providing trusted, accurate, complete data for your customer experience program, marketing and sales operations, omnichannel retailing, supply chain optimization, governance efforts, compliance initiatives, and more.

Success Stories

cc03-hackensack-meridian-health-4144.jpg
Hackensack Meridian Health

Creating Connected Healthcare Experiences

cc03-highmark-health-7210.jpg
Highmark Health

Creating Remarkable Health Experiences

cc03-franciscan-alliance-4058.jpg
Franciscan Alliance

Enhancing Data Management Capabilities with Data Governance