43% of consumers and 41% of business buyers will leave a brand after a poor customer service experience.
Drive customer-centric transformation
Deliver protected data that puts customers first, driving efficiency, retention and loyalty.
Personalize customer interactions
Understand your customers better with AI-powered data insights that enhance campaigns and engagement.
Realize customer-driven opportunities
Accelerate your growth with frictionless interactions and faster product launches powered by unified data and AI.
Take CX to New Heights: Manulife’s Journey to Unified Data
SUCCESS STORIES
Why CX leaders choose Informatica
50%
lower call volume
Armed with an enterprise-wide view of each customer and household, Telus call center agents personalize interactions and reduce transfers, cutting incoming calls by 50%.
85%
faster data onboarding
Citizens uses Informatica to build a single customer view, enabling real-time personalization across touchpoints, reducing data onboarding by 85% and democratizing access to trusted data.
350k+
unified member views
Holiday Inn Club Vacations unifies 350k customer views in less than four months for greater personalization across online and offline touchpoints.
98%
less time for campaign delivery
NRMA reduced campaign delivery time from three days to 30 minutes, supporting personalized experiences to 2.77 million members.
-
50%
lower call volume
Armed with an enterprise-wide view of each customer and household, Telus call center agents personalize interactions and reduce transfers, cutting incoming calls by 50%. -
85%
faster data onboarding
Citizens uses Informatica to build a single customer view, enabling real-time personalization across touchpoints, reducing data onboarding by 85% and democratizing access to trusted data. -
350k+
unified member views
Holiday Inn Club Vacations unifies 350k customer views in less than four months for greater personalization across online and offline touchpoints. -
98%
less time for campaign delivery
NRMA reduced campaign delivery time from three days to 30 minutes, supporting personalized experiences to 2.77 million members.
Solve your customer data challenges
Organizations that optimize their customer data are successful in crafting more personalized experiences that deliver increased value.
Unify fragmented data for a single, cohesive customer view
Maintain data integrity and privacy in customer onboarding
Refine customer segments and personalize experiences
Boost offer relevance with customer insights
Improve overall services with real-time feedback
How IDMC can help
The Intelligent Data Management Cloud gives your organization better insights into customers through AI-powered solutions.
Manage customer data for a trusted, 360 view
Stream integrated customer data in real time
Govern and secure customer data for compliance
Validate and verify critical customer data
Share customer data with self-service access
Need help getting started?
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Analytics & Business Intelligence
Simplify data complexity into actionable insights with AI-powered data management.
