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ScottishPower

ScottishPower is an international energy company serving the UK, US, and western Canada, with more than 5.2 million customers in the UK alone.

“Informatica’s data quality solution has allowed us to create an information management environment that enhances the efficiency of our customer billing operations.”

Derek Johnston, Application Development Director, ScottishPower

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Business Need

Increase accuracy of the retail billing cycle.

Improve customer service.

Reduce the ‘cost to serve’ each customer.

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Challenges

Ensure that meter readings captured during the normal scheduled survey visit are validated and passed through to the billing application for issuing.

Owing to the misalignment of data across systems, meter readings may fail validation and consequently not make it to the billing system.

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Solutions & Results

Consolidated data quality framework across 12 applications.

Captured additional revenues by replacing estimates with actual bills.

Reduced customer debt risk.

Lowered per-customer expenses.

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Technologies Used

Informatica Data Quality

Transforms the way your business works by instilling trust in data at all times.

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Condé Nast

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Eircom

Data quality strategy enables Irish telecommunications company to dramatically reduce number of employees doing manual data entry, and standardized data from multiple systems.