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Station Casinos

Station Casinos, Inc. is the leading provider of a total casino experience in Las Vegas. Its 18 casinos and hotels are regional entertainment destinations and include such amenities as restaurants, entertainment venues and convention/banquet space, as well as traditional casino gaming offerings.

“Station Casinos is moving to a position of customer centricity with Informatica. The technology allows us to align service levels to customer value to drive deeper, long-term, and profitable relationships. It improves business agility and speed to better meet gaming customer needs and gain a competitive advantage. And it enables Station Casinos to make relevant cross-sell and up-sell offers to customers.”

— Jeff Martin, Director of Business Intelligence, Station Casinos

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Business Need

Fierce competition in the entertainment capital of the world, makes it imperative to target, acquire and retain guests more effectively than other venues.

Understand more about the value of each guest: learning whether a customer spending $50 on the slot machines was as valuable as a customer spending $50 on a blackjack tables.

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Challenges

Understand customer trends, usage patterns, and overall experience at the casinos.

Ensure a customer name is not duplicated in any of the systems

Piece together a single view of customer data across different gaming services and locations.

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Solutions & Results

Increased monthly slot revenues by 4%.

Reduced database marketing reinvestment costs by $1 million per month.

Cut monthly $13 million slots promotion budget by $1 million.

Increased guest retention rate from 72% to 86% in four months.

Lowered marketing production and processing expenses by $500,000 per month.

Increased new member acquisition rate by 160% in 12 months.

Reduced data input error rate from 80% to 1%.

Helped deliver a rewarding experience guests want to share with others and return to again and again.

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Products & Services

Informatica PowerCenter Pushdown Optimization Option

Optimizes database assets by “pushing down” data transformation processing into any relational database.

Informatica PowerCenter Advanced Edition

Standardizes data integration at an enterprise level, across numerous projects and departments.

Informatica PowerExchange Change Data Capture Option

Captures changes as they occur so that IT can deliver up-to-the-minute data to the business.

Informatica Data Quality

Achieves pervasive data quality for all stakeholders, projects, applications using a single, unified platform.

Informatica Data Explorer

Finds hidden risks, pinpoints structural issues, and stops quality problems from spreading in data.

Informatica Address Verification

Parses, cleanses, verifies & standardizes global address data and appends country codes for global address validation.

Global Geocoding

Get accurate global latitude and longitude data so you know exactly where your customers are located.

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