Thames Water Utilities Ltd.

RWE Thames Water is the world’s third largest water company, with more than 70 million customers and 20,000 employees worldwide. The company provides critical national infrastructure through its water and wastewater services, mainly in the USA and the UK

“We needed a system that could pull together all that information and present it in a way to help inform our decision-making and ensure we set the right priorities.”

Jim Weir, Business Support Program Manager, Thames Water


Business Need

Ensure safe, continual water supply.

Identify which parts of the infrastructure need to be repaired, replaced or refurbished as part of $600 million maintenance budget.



Extract data from multiple heterogeneous databases and flat files.

Transform data into a common format for loading into a data warehouse.

Enable end users to cross-reference data from every aspect of operations.


Solutions & Results

Delivered continuous access to all data across all departments.

Improved decision-making by facilitating fast, accurate reporting.

Saved significant time and money in development process.


Technologies Used

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

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