National Interstate Implements Informatica Intelligent Data Platform to Accelerate Ahead of Commercial Vehicle Insurance Pack

Leading Commercial Transportation Insurer Standardizes on Informatica for Data Management and Business Transformation

REDWOOD CITY, Calif., November 20, 2017 – Informatica, the enterprise cloud data management leader accelerating data-driven digital transformation, today announced that National Interstate Insurance Company (National Interstate), is implementing Informatica solutions to power industry-leading customer experiences and intelligent disruption across the commercial transportation insurance industry.

One of the nation’s leading niche specialty property and casualty insurance companies, National Interstate’s portfolio of products includes traditional transportation insurance, innovative alternative risk transfer (ART) programs for commercial transportation companies and insurance for specialty vehicle owners. With large transportation companies spending upwards of tens of millions of dollars on vehicle insurance annually, it is essential for National Interstate to function as a trusted and responsive strategic partner to its clientele.

“In terms of customer experience, commercial lines insurance is probably a decade or more behind personal auto insurance in the use of data to drive superior service,” said Scott Noerr, vice president and chief information officer, National Interstate. “Our Informatica implementation will enable us to change this at National Interstate, providing us not only with a competitive edge, but also with the disruptive ability to accelerate miles ahead of our competition in customer satisfaction, business efficiency, market share and profitability – and do it in a sustainable and scalable fashion.”

National Interstate’s use of Informatica enterprise cloud data management solutions will enable:

  • Superior, data-driven customer experiences via comprehensive, timely and trusted customer views that enable a deeper, more accurate understanding of customer needs.
  • Better risk management decisions to help provide customers with more competitive rates while protecting profitability.
  • More responsive customer service, including faster underwriting due to 20 to 30 percent reductions in underwriting processing time.
  • Elimination of manual and duplicate business and data sharing processes, reducing friction between National Interstate, agents and customers while saving the company tens of thousands of hours annually through more efficient workflows.

Providing a data management foundation for National Interstate’s next-generation underwriting practices, Informatica solutions are powered by the Informatica Intelligent Data Platform, featuring the Informatica CLAIRE artificial intelligence (AI) engine. These Informatica solutions enable the company to leverage AI and machine learning, as well as sensor and GPS data via telematics.

National Interstate has initially deployed its Informatica solution – including Informatica PowerCenter and Informatica B2B Data Exchange – as part of a pilot program in Alaska and Hawaii. Full deployment is anticipated to commence in Q1 2018. The company is also looking at other Informatica solutions, including Address Verification, Data Quality and Master Data Management.

“We chose Informatica because of the breadth and depth of its capabilities,” said Tony Macko, director, Business Intelligence of National Interstate. “As our data management needs grow, we don’t have to reinvent the wheel. We can add Master Data Management when we’re ready and still have one connected enterprise solution. It’s also very important to us to attract the best people to our team who can help us get the most from our data. From what we’ve seen, the best talent out there wants to work with Informatica solutions.”

The Informatica Intelligent Data Platform, featuring CLAIRE, and part of all Informatica solutions, delivers an automated, scalable, integrated platform for any company, any size, supporting any business needs. It is the most comprehensive, modular and fully integrated data management platform available, supporting all aspects of data management including data integration, metadata management, data quality, master data management, iPaaS, data archiving, and data management for cloud, hybrid and big data environments.

“National Interstate is a pioneer in the use of technology in the commercial vehicle insurance space and we are pleased to empower the company to put data even more at the forefront of what it is doing,” said Amit Walia, executive vice president and chief product officer, Informatica. “National Interstate’s use of Informatica will enable the company to use the full power of all its data to get closer to customers and have a clearer view of their businesses, master risk and streamline operations – while bringing numerous new data-centric capabilities to clients and agents in the commercial insurance market.”

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Read more in the Informatica Success Story: National Interstate Insurance Transforms Commercial Policy Underwriting Process and Drives Greater Profitability

About Informatica

Informatica is the only Enterprise Cloud Data Management leader that accelerates data-driven digital transformation. Informatica enables companies to unleash the power of data to become more agile, realise new growth opportunities, lead to new inventions resulting in intelligent market disruptions. With over 7,000 customers worldwide, Informatica is the trusted leader in Enterprise Cloud Data Management. For more information, call +1 650-385-5000 (1-800-653-3871 in the U.S.), or visit www.informatica.com. Connect with Informatica on LinkedInTwitter and Facebook.

About National Interstate

National Interstate Insurance Company offers insurance products and services, including alternative risk transfer programs, focused on the transportation industry. It provides insurance solutions that address the unique needs of our customers, which include passenger, moving and storage, and truck transportation companies. National Interstate and its insurance subsidiaries, Vanliner Insurance Company and Triumphe Casualty Company, are rated “A” (Excellent) by A.M. Best Company. Founded in 1989, National Interstate is headquartered in Richfield, Ohio with operations in Kapolei, Hawaii and Fenton, Missouri.

National Interstate is a member of Great American Insurance Group. The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG). AFG’s common stock is listed and traded on the New York Stock Exchange under the symbol AFG.

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Note: Informatica, Intelligent Data Platform, CLAIRE Engine and PowerCenter are trademarks or registered trademarks of Informatica in the United States and in jurisdictions throughout the world. All other company and product names may be trade names or trademarks of their respective owners.

The information provided herein is subject to change without notice. In addition, the development, release and timing of any product or functionality described today remain at the sole discretion of Informatica and should not be relied upon in making a purchasing decision, nor as a representation, warranty or commitment to deliver specific products or functionality in the future.

Shira Frantzich
Informatica
+1 650 385 5674 - office
sfrantzich@informatica.com