$1.5M
in annual savings
30%
higher CSAT
30%
higher employee productivity
55%
fewer cancellations
MIMIT Health powers AI with trusted data
MIMIT Health is using Informatica Master Data Management (MDM) to create a trusted, unified view of patient data and provide the basis for AI-powered healthcare. The solution is being integrated with Salesforce Data 360, MuleSoft, and Agentforce to help MIMIT Health automate processes, achieve operational efficiencies, and deliver more personalized patient experiences.
Building the trusted data foundation for AI-powered patient care
MIMIT Health, a Chicago-area multispecialty physician group, delivers patient-first minimally invasive treatments, regenerative and primary care. Led by Dr. Paramjit “Romi” Chopra, MIMIT Health is driven by a commitment to putting patients first. To deliver rapid, personalized care, respond to patient queries, and efficiently onboard new patients, the organization needs a comprehensive view of patient information. For MIMIT Health, this information resides across electronic health records (EHR) and other systems that support the patient journey.
When the organization explored the use of AI agents to enhance patient services, it recognized that the quality of the underlying information would be essential to its success. In healthcare, incomplete, inconsistent, or inaccurate data can have serious consequences, and those risks are even greater when AI agents use data to make decisions or act autonomously. The organization must also comply with the stringent requirements of healthcare regulations.
MIMIT Health had already established a connected technology ecosystem built on Salesforce, MuleSoft, Snowflake, and AWS, giving clinicians easier access to information while streamlining workflows. The next step was to create a consistent view of patient records across this environment. MIMIT Health needed the ability to manage and reconcile data across multiple databases and platforms at scale.
“We needed to be able to deduplicate, consolidate, and quickly get information from our records, and this is where Informatica came in,” notes Dr. Paramjit “Romi” Chopra, President and CEO. Informatica Master Data Management (MDM) takes the multiple records for each patient and merges them into one accurate record.
Creating a golden record for every patient
MIMIT Health is working with integration partner CIMSS Innovative Solutions and the Salesforce Signature Success Team to design and implement an Intelligent Healthcare Operating System (iHOS), with CIMSS Innovative Solutions leading the strategy and execution. At the heart of this architecture is healthcare MDM running on AWS, which establishes accurate patient data for the ecosystem to work from.
Informatica MDM pulls patient data together from MIMIT Health’s EHR and back-office systems, cleanses, and fills in missing details. The result is one accurate record per patient that 73 AI agents now work from. “Informatica MDM will establish a trusted golden record before information is made available to the applications, workflows, and AI agents that need it,” explains Dr. Chopra.
Informatica MDM gives Salesforce Data 360 a single, trusted record for every patient. Data 360 then layers on real-time activity, such as appointments, messages, and documents. It also reads records in Snowflake in place, with no copying. The result is one current view of each patient for care teams and AI agents, instead of fragments scattered across systems.
MuleSoft provides the connectivity layer, linking Data 360 to the broader ecosystem with applications like Box for documentation and Zoom for meeting transcripts. Through MuleSoft Intelligent Data Processing (IDP), patient-uploaded forms, referrals, and external medical records can be automatically processed during the onboarding process, while scanned PDFs, insurance cards, and intake documents are parsed and mapped to the appropriate patient profile.
Together, the technologies create the framework for AI-powered healthcare: Informatica establishes trustworthy enterprise data, MuleSoft makes it accessible and connected, Data 360 turns it into actionable context, Agentforce uses that context to support intelligent actions, and Agent Fabric provides the orchestration layer to view, control, and govern the AI agents.
The unified ecosystem is delivering $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500K savings in lower system maintenance costs.
Enabling AI-powered patient experiences
With centralized data, streamlined workflows, and MDM enriching and matching patient data, MIMIT Health can better drive AI-powered patient experiences, from onboarding and self-service to personalized communications. “Trusted data makes our AI strategy possible,” says Dr. Chopra.
The best example is automated patient onboarding. MIMIT Health now onboards patients in under 10 minutes, which allows for 35% more patients each day and saves $200K in annual operating costs. Additionally, patients can also get answers on their own. Agentforce can draw on each patient’s golden record and MMIT Health’s knowledge articles to answer frequently asked questions in real time and trigger follow-up actions based on specific care milestones. Patient self-service is increasing both customer satisfaction and employee productivity by 30%.
The same record helps reach the right patients at the right moment. Informatica MDM fills in missing demographic data in Salesforce Data 360, enabling MIMIT Health to create real-time audience segments and deliver more relevant communications through Agentforce Marketing. For example, if a patient with diabetes misses an appointment ahead of the holidays, MIMIT Health can use these insights to trigger a timely email or text with educational guidance on managing their condition during the holiday period. Automated appointment reminders have already cut cancellations by 55%.
With 73 agents handling patient information, MIMIT Health needs to see what each one is doing. Agent Fabric gives the team complete control and visibility of these AI agents and how they interact with patient data and each other, providing the governance and guardrails it needs in the highly regulated healthcare industry.
Looking ahead: Data-driven patient care at scale
MIMIT Health can now confidently scale its approach across the eight other companies in its healthcare group. With one accurate record for each patient, it expects to add new AI agents faster, achieve greater efficiency and deliver faster, more personalized experiences for patients. “Our unified data foundation across Informatica, MuleSoft and Data 360 isn’t just powering what we’ve already built — it's the trusted base we’ll keep scaling on. As we push further into agentic care, that foundation is what will let us bring new AI agents online quickly and reliably, so we can keep improving outcomes and satisfaction for our patients,” notes Dr. Chopra.
