For over 40 years, NI has provided high-performance automated test and automated measurement systems to help solve the world’s foremost engineering challenges. The company’s open, software-defined platform uses modular hardware and an expansive ecosystem to help turn powerful possibilities into real solutions. Customers spanning industries including healthcare, automotive, consumer electronics, and aerospace, rely on NI’ integrated hardware and software platform to refine and deliver products to market.
“Informatica made it easier for our customers and suppliers to do business with us. The improved service experience helps us increase satisfaction and loyalty, and is paving the way for deeper, more strategic relationships.”
Business Needs
- Create a deeper level of engagement with customers and suppliers
- Migrate Manufacturing, Finance, and Commerce teams to new enterprise platform to increase support for customers and suppliers
- Scale IT platform to accommodate growth of suppliers, from 20 to over 200
Challenges
- Establish a scalable and multi-tenant enterprise data integration (EDI) solution to make it easier for customers and suppliers to do business with NI
- Exploit product and customer data across service functions for a better customer and supplier experience
- Evolve from an engineering product-centric organization to a customer-focused organization
Solutions & Results
- Informatica Intelligent Cloud Services replaces legacy B2B infrastructure into a flexible, future-proof enterprise platform
- Establish architectural principles for integration and consistency in the use of enterprise tools
- Increased IT team efficiency through a streamlined, standardized approach to application integration and proactive monitoring
- Improve communication among customers and suppliers using Informatica Cloud B2B Gateway
- Availability of product and customer information makes it easier for customers and suppliers to do business with NI
- Expedited on-boarding process of new suppliers
