Global Support Centers
Contact Informatica customer support to open a new case or follow up on an existing one by telephone or through the Informatica Network.
Contacting Informatica Global Customer Support (GCS)
Discover how you can open a new support case or follow up on an existing one by telephone or online.
Informatica Community
Customers can contact our support teams through the Informatica Network Portal. Your regional GCS team is available during local business hours.
Global Customer Support service offerings
Your regional GCS team is available Monday to Friday, 9:00 a.m. to 5:30 p.m. (excluding public/bank holidays) in the supported time zone based on your Success Offering, as shown in the table below.
Basic Success
Time zone of license/subscription purchase
Not Available
Premium Success
Time zone of Support Contact
24x7 support for Priority 1 (P1) Cases only
Signature Success
Time zone of Support Contact
All Support Cases
Success Offering
Supported Time Zone
Support Outside Local Business Hours
Basic Success
Premium Success
Signature Success
*For Priority 1 (P1) cases requiring support outside local business hours, on weekends or public holidays, please call your local support number to reach the out-of-hours team. If all engineers are busy, please leave a voicemail with your P1 case number and contact details, and the next available engineer will return your call.
Access 24/7 support
Please refer to the table below for Global Customer Support contact details. Support outside your Local Business Hours is available only in English. For more information, please see the Informatica Support Guide.
Americas
Brazil
North America
Asia Pacific
Australia
Hong Kong
Japan
New Zealand
Singapore
Europe, Middle East, Africa
France
Germany
Italy
Netherlands
Spain
Sweden
Switzerland
United Arab Emirates
United Kingdom
REGION / COUNTRY
STANDARD TARIFF NUMBERS
Americas
Toll-Free Numbers
Standard Tariff Numbers
Brazil
North America
Asia Pacific
Toll-Free Numbers
Standard Tariff Numbers
Australia
Hong Kong
India
Japan
New Zealand
Singapore
Europe, Middle East, Africa
Toll-Free Numbers
Standard Tariff Numbers
France
Germany
Italy
Netherlands
Spain
Sweden
Switzerland
United Arab Emirates
United Kingdom
Informatica Support FAQs
When opening a Priority 1 (P1) Case that needs a response outside of your Local Business Hours, during public/bank holidays or on weekends, please call your local support telephone number to speak with the out of hours support team.
This also applies if you have an existing P1 or escalation that requires a response outside of Local Business Hours. If all engineers are busy assisting other customers, telephone calls will be diverted to voicemail. Please leave a message with the case number and your contact telephone number, and the next available support engineer will call you back.
If your country is not listed above, please call the number closest to your country for assistance. Support outside your Local Business Hours is available only in English.
Partners can reach our dedicated support team through the Informatica Partner Network Portal by submitting a request via our online form at Informatica Partner Support Form.
Still have questions? Get the Informatica Support Guide.
[i] Informatica Global Customer Support (GCS) does not require Informatica to receive Customer Data. “Customer” means the entity receiving Support Services and “Customer Data” means personal data as defined under the EU General Data Protection Regulation (GDPR) or Confidential Customer Information, PII (Personally Identifiable Information), PHI (Protected Health Information), and Personal Financial Information (PFI). In the event Customer Data is mistakenly sent, shared, or uploaded to GCS, Customer must notify Informatica promptly to ensure deletion from GCS systems. See the “Data Confidentiality” section of the Support Guide for more details.
