Global Support Centers

Open a new case or follow up on an existing one by telephone, email, or through MySupport.

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Local support when you need it

Support is available during business hours in the Time Zone where you purchased your licenses (Monday to Friday, 9am to 5:30pm, excluding public holidays).

If you are a customer of Enterprise or Mission-Critical Support programs, you can open a new case at any time.

Please note: To follow up on urgent cases opened by email or via MySupport, please call Informatica Global Customer Support.

Toll-Free Numbers

Americas

Brazil: 0800 891 0202
Mexico: 001 888 209 8853
North America: 1-877-463-2435  (1-877-INFA-HELP)

Asia Pacific/Australia

Australia: 1-800-120-365
China: 400 810 0900
India: 0008000 16360

Europe

France: 0805 804632
Germany: 0800 5891281
Italy: 800 915 985
Netherlands: 0800 2300001
Portugal: 800 208 360
Spain: 900 813 166
Switzerland: 0800 463 200
United Kingdom: 0800 023 4632

Standard Tariff Numbers

France: +33 157329235
Germany: +49 69299571308
Netherlands: +31 707703640
New Zealand: +64 9 912 8901
Singapore: +65 6389 6735
United Kingdom: +44 2036845792