c01-customer-centricity

Customer Centricity for Customer Service

Resolve customer issues quickly and deliver personalized experiences.

Justify the value of your customer data initiative.

Get the whitepaper

Do you know who your customers are?

If you don’t know precisely who your customers are, you’re blind to their customer service needs. Meanwhile, your competitors are resolving customer issues quickly and delivering personalized experiences because they understand the total customer relationship across channels, touch points, and product lines.

To build customer loyalty and retention, customer service must have access to trusted customer data.

 

c03-solutions-total-customer-service

Our Total Customer Relationship solution fuels your customer service applications with clean, consistent, and connected customer profiles so you can focus on resolving issues quickly and delivering personalized customer experiences that boost loyalty and retention. Your customer service team experiences increased productivity.

Informatica’s customer service solution:

  • Accesses customer across siloed applications.
  • Profiles the information to find out how clean and accurate it is and then fixes errors if needed.
  • Identifies duplicate customer information and reconciles it into a single customer profile.
  • Enriches that customer profile with third-party data such as education level or income.

 

Customer Success Stories

cc03-citrix.png
Citrix

Citrix uses Informatica solutions to gain complete customer insight on all products

cc03-informatica.jpg
Informatica

Informatica improves marketing-lead-to-opportunity conversions by more than 200%

cc03-christus-health.png
CHRISTUS Health

CHRISTUS Health uses an enterprise information management system to efficiently capture, normalize, and interrogate data

Related Products & Solutions

Multidomain MDM

Tackle complex issues head-on with complete and accurate views of complex business-critical master data.

Informatica Data Quality

Deliver clean, trusted data so all your projects meet your business objectives, regardless of the size, format, or platform of your data.

PowerCenter

Promote automation, reuse, and agility with the industry's only fully integrated end-to-end enterprise data integration platform.

Data as a Service

Confidently connect with your customers using verified and enriched address, email, and phone contact data.

Cloud Data Management

Combine MDM and sandbox management for a safe and secure single view of your customer data in Salesforce.

How can we help?

Free Trial

Experience Informatica Cloud Customer 360.

Informatica Network

Find answers to your tough questions.