If you don’t know precisely who your customers are, you’re blind to their customer service needs. Meanwhile, your competitors are resolving customer issues quickly and delivering personalized experiences because they understand the total customer relationship across channels, touch points, and product lines.
To build customer loyalty and retention, customer service must have access to trusted customer data.
Our Total Customer Relationship solution fuels your customer service applications with clean, consistent, and connected customer profiles so you can focus on resolving issues quickly and delivering personalized customer experiences that boost loyalty and retention. Your customer service team experiences increased productivity.
Informatica’s customer service solution:
Citrix uses Informatica solutions to gain complete customer insight on all products
Informatica improves marketing-lead-to-opportunity conversions by more than 200%
CHRISTUS Health uses an enterprise information management system to efficiently capture, normalize, and interrogate data