WINNER: Australian Department of Innovation, Industry, Science and Research (DIISR)
SUMMARY: Government has a compelling interest to regulate business for the public good - ensuring taxes are collected fairly and on time, as well as for the public interest - simplifying the rules of doing business, increasing prosperity for all citizens by encouraging competitive and sustainable enterprises. In Australia, this is the mission of the Department of Innovation, Industry, Science & Research (DIISR) who is using Informatica Identity Resolution to handle high-volume, highly accurate identity data searches and matches for its Australian Business Numbers (ABN) Lookup site*,  part of the business.gov.au portal. The portal provides access to essential information on all stages of the business cycle, including access to more than 10,000 links to government information and provides more than 6,000 online forms. (*ABN Lookup is used to search the publicly available information about ABNs.)

With Informatica the DIISR is handling around 5 million searches a month against a database of over 6 million ABNs and 14 million current, historical, legal, and trading names in the ABN Lookup system. Customers can quickly and accurately correct and eliminate duplicates from their own databases, greatly improving customer access to relevant information that enhances the business’ user experience.

WINNER: Zyme Solutions
SUMMARY: Zyme Solutions collects data on millions of private point-of-sale and inventory transactions each week reported by distribution and retail channel partners in 140 countries. Business decisions and processes such as revenue recognition, rebate program payments, and supply chain planning are made based on this critical information. With a rapid increase in the number of data feeds based on a growing client base, Zyme was processing nearly 10 million transactions per week on behalf of its customers – all in different formats. This required hand coding new EDI interfaces for each new format. The Informatica solution enabled Zyme to optimize its data management processes, increase data quality, and reduce the time and resources devoted to data integration and data aggregation. Specifically, the new customer ramp up time has been reduced to just one week versus three weeks. This end-to-end data aggregation solution also gave Zyme an additional competitive advantage to help win new business.

WINNER: Smith & Nephew
SUMMARY: Smith & Nephew implemented the Informatica Data Quality solution to drive business ownership and accountability. The result was a data governance model encompassing customer, vendor and material information presented to users through scorecards across three Global Business Units. Smith & Nephew was able to consolidate master data records giving both business and IT rapid turn around for ad-hoc analysis and data migration analysis. Informatica PowerExchange is used as the solution to integrate cleansed master data back into the production systems and visual KPI’s are reviewed by Executive Sponsors and formal plans are developed in each business unit. This Data Quality project permitted the business organization to move to active governance within less than a year and allowed Global Information Services to provide not only ‘on-going’ support but deliver innovation.

WINNER: Bax Global/Schenker
SUMMARY: How does an organization as large as BAX Global help its sales team sift through more than one hundred thousand business-to-business accounts to find its most lucrative customers? Bax Global implemented an on-demand customer relationship management system, salesforce.com. However, the company needed to integrate data from a variety of existing systems including freight scheduling, billing and buying history to provide its global marketing and sales team with integrated, real-time customer data which is used to segment and target groups of customers to improve sales efficiency. BAX Global is using Informatica’s on-demand subscription-based integration service enabling sales to quickly see which customers used which logistics services; the most popular destinations; how frequently they use the services; and their interest in related services. Armed with this data, the sales team can now concentrate on the customers that matter most. Equally important, sales now has a 360-dgree view into customers who haven’t used BAX Global recently, allowing Inside Sales to follow up immediately. No IT was required for this implementation. It was deployed and managed by the Salesforce Administrators in the Marketing and Sales group.

WINNER: Carnival Cruise Lines
SUMMARY: Informatica has delivered a single universal data model for Carnival Cruise Lines giving the entire organization access to the data required to improve operations, revenue and customer satisfaction. Marketing is empowered to better target customers with detailed demographic information. Procurement knows precisely how much food to order to meet the needs of each guest and to reduce unnecessary food purchases. Operations is able to simulate future guest behavior based on what guests ate, drank and purchased during their cruise, giving them a better understanding of what programs will attract more ship goers. Finance has the proper reports to ensure they are meeting tax guidelines. Overall, Carnival has demonstrated its ability to enhance customer service and increase revenues with Informatica.