ScottishPower

To ensure accurate billing in a deregulated energy market, the utility needed to improve its data quality.

ScottishPower is an international energy company serving the UK, US, and western Canada, with more than 5.2 million customers in the UK alone. To ensure accurate billing in a deregulated energy market, the utility needed to improve its data quality.

Challenges

Increase accuracy of the retail billing cycle
Improve customer service
Reduce the "cost to serve" each customer

Informatica's data quality solution has allowed us to create an information management environment that enhances the efficiency of our customer billing operations.

— Derek Johnston
Application Development Director
ScottishPower

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Results

Consolidated data quality framework across 12 applications
Captured additional revenues by replacing estimates with actual bills
Reduced customer debt risk
Lowered per-customer expenses

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ScottishPower

Challenges

Results

Popular Resources

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ScottishPower

Challenges

Results

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Informatica Corp.
The Power of Data: From Traditional Loyalty Marketing, to Social Marketing to Mobile Marketing

Informatica Corp.
Introducing the All New Informatica Certified Professional Program

Informatica Corp.
That’s a Wrap – Informatica World 2012!

Informatica Corp.
Informatica at EMC World – Where Big Data Needs Integration

Informatica Corp.
Data Replication is the Cure

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Informatica 9.5 for Big Data Challenge #3: Mobile

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The Power of Data: From Traditional Loyalty Marketing, to So

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Did you miss Sohaib's Keynote at Informatica World last

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Introducing the All New Informatica Certified Professional P

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Data Replication is the CureInformatica Perspectivesfeedprox

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Informatica 9.5 for Big Data Challenge #3: MobileInformatica

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