REDWOOD CITY, Calif., January 29, 2002 - Informatica Corporation (NASDAQ: INFA), the leading provider of enterprise analytic software, today announced it has added online ordering capabilities to its customer portal, my.Informatica.com. The first in a number of new customer service programs the company will be offering this year, the Informatica Store provides Informatica customers and partners with personalized, self-service access to a wide variety of Informatica products and services via the Web.

Designed to help customers streamline some of the day-to-day activities associated with purchasing supplemental Informatica products, the Informatica Store helps customers easily order a variety of add-on products, support services, product licenses, education services and documentation via the Web. Additionally, customers can access the Informatica Store in conjunction with my.Informatica.com to review previous order history, validate maintenance contracts and update their individual buying profiles.

“The Informatica Store was designed to provide customers with an online, self-service method for researching and purchasing a wide variety of supplemental Informatica products and services,” said Lesley Young, vice president of corporate sales at Informatica. “Because customers are directly communicating their needs to Informatica, the information we gather about each customer can help create a more personalized buying experience to increase buying efficiency, decrease order turn times and improve invoicing accuracy.”

Informatica is implementing the Informatica Customer Relationship Management and Informatica Web Channel Analytics analytic applications to track customer activity on my.Informatica.com and continually enhance the site's ease of use for customers.

Informatica Store Joins my.Informatica.com Portal

The Informatica Store is a critical component of the my.Informatica.com customer portal, which is a centralized resource for accessing a wide range of Informatica product content, services, relationship history details and commerce offerings. The portal's supporting back-end infrastructure applications at Informatica are automatically updated with new customer information as it changes, allowing Informatica to continuously keep pace with customers' evolving needs.

“my.Informatica.com is a valuable online resource that provides our customers and partners with direct, self-service access to resources they can use to easily update and maintain their analytic implementations,” said Young. “The portal is also a cost-effective vehicle for communicating with and learning about our customers, ultimately enabling the development of more productive, one-to-one relationships.”

In addition to the Informatica Store, customers and partners can access the following resources through the my.Informatica.com portal:

• Current maintenance-contract and order-history information.
• Online technical support.
• A self-service knowledge base of technical-support solutions, including tips from users, explanations of error messages and other support information.
• The Informatica Velocity Methodology best-practices implementation framework.
• Quick links to the most recent product manuals and documentation, education services and various Informatica developer forums.
• A collection of Informatica technical articles.
• Updates on recent Informatica news and upcoming events.
• Daily technical tips from Informatica engineering, development and consulting staff members.

In addition to the customer, Informatica employees as well as partners are linked through the portal, providing a single touchpoint for the extended enterprise. To facilitate this, my.Informatica.com cuts through business divisions at Informatica so that the company can streamline functions around the customer to shrink workflow, sales cycle times and non-productive information flow.

my.Informatica.com is available now at no cost to current Informatica customers and partners. To register as a member of my.Informatica.com, please see http://www1.informatica.com/portal

 

 

Informatica provides enterprise analytic software that enables decision makers to transform business insight into competitive advantage. Informatica offers the industry's only integrated enterprise analytics suite, including a powerful data integration platform, cross value chain analytic applications, and real-time delivery of analytics via Web, wireless and voice. More than 1,465 customers worldwide, including 60 percent of the Fortune 100, rely on Informatica software to integrate, analyze, personalize and deliver critical information to managers, executives and other decision makers to optimize business performance.

Our list of global customers includes 3Com, AMD, American Airlines, BMW, BP Amoco, Brocade, Brunswick, Cisco, Deutsche Bank, eBay, General Electric, France Telecom, Hewlett-Packard, MetLife, Motorola, Nestle, Nokia, Orbitz, Philips, Polo Ralph Lauren, Sprint, UBS, the U.S. Department of Justice, the U.S. Postal Service and Washington Mutual. For more information, call 1.650.385.5000 (1.800.970.1179 in the U.S.), or visit the Informatica Web site at http://www.informatica.com/

 

 

 

Samantha Moore

Informatica Corporation

650-385-5259

 

Colleen Haikes

TSI Communications

415-808-9885