Informatica Launches New Value-Added Support Services

Going beyond traditional support services

TDWI WORLD CONFERENCE, Orlando, Florida, October 30, 2007—Informatica Corporation (NASDAQ: INFA), a leading provider of data integration software, today announced four new Global Customer Support services, available to Informatica customers in addition to existing Informatica support programs. Designed to enhance customer value, the new offerings augment Informatica’s current support offerings to provide proactive delivery of support services, accelerate time-to-value for Informatica implementations, and enable a faster return on customer investments.

The new value-added support offerings include the market's first Helpdesk Enablement service for passing knowledge to a customer's key internal support center personnel, and a Configuration Support Manager service for proactively tracking, managing and supporting a customer's Informatica environment. The services also include a risk-reducing Milestone Support service to provide focused support during a critical activity or project milestone, and a Remote Installation/Upgrade service for help in implementing product upgrades and patches.

"Informatica's Value-Added Support^SM Services offering is a new breakthrough model that we are currently in the process of certifying. Informatica has come forth with a set of best practices that the industry can leverage," said Diana Brundage, senior vice president, The Service and Support Professional Association (SSPA). "We expect other companies to follow in their footsteps, adopting this innovative way of delivering added benefit without extra cost, as addressing the needs of its customers is an important part of a company's ongoing strategy to offer best-in-class products and services."

"With more and more companies deploying Informatica as their corporate standard for enterprise data integration, Informatica is committed to maximizing customer value through the delivery of innovative and proactive global support services," said Ansa Sekharan, vice president, Global Customer Support, Informatica. "Our new value-added services are complementary offerings to our professional services engagement options, as we continue to make it easier for customers to make the most of their data integration investments."

Available now to customers worldwide, the new Informatica value-added support service offerings are closely aligned to the realities of today's enterprise data integration environments:

• The new Helpdesk Enablement service aids the increasing number of customers that are launching enterprise-level Integration Competency Centers (ICCs), centers of excellence or shared services helpdesks. To jumpstart the success of these important entities, the Helpdesk Enablement service facilitates knowledge transfers between Informatica and a customer’s key internal support personnel who spend intensive training time in one of Informatica’s global support centers.
• The new Configuration Support Manager service proactively addresses customers’ requirements for high-performance, high-availability data integration. In tracking and managing Informatica environments, the service reduces the time to identify and resolve system performance, stability and other issues before they become problems, alerts customers to relevant patches, and performs periodic health checks to help ensure availability.
• The Remote Installation/Upgrade service reduces the risk of implementing system changes by delivering short-term implementation assistance for upgrades and patches, including comprehensive plan and review fixes, expert consultation, and assistance in acquiring related software.
• The Milestone Support service mitigates the risks inherent to dynamic data integration projects by providing focused support during critical project periods, whether moving a few key data mappings into production or migrating an entire environment.

"The concept of Helpdesk Enablement provided by Informatica is excellent. Expectations we had about the services were met and exceeded, and because of this we feel very confident in dealing with our customers to provide them with the quality of support they expect and need," said Kjeld Hansen, Component Software. "This new service is a first in the market and we're excited about the level of knowledge it has provided us and therefore the improved support we can now provide for our customers."

The Configuration Management, Remote Installation/Upgrade, and Milestone Support services are all included in Informatica's Standard, Premium and Premium Elite support programs. The Helpdesk Enablement service is available as part of the Premium Elite program at no additional cost. For more information on Informatica Global Customer Support programs, please visit www.informatica.com/services/customer_support/default.htm 

About The SSPA
The SSPA is chartered with bringing together the service and support community's best and brightest minds to deliver a relevant blend of market research, programs and certifications including the distinguished Excellence in Service Operations program, as well as networking, media and analyst relations, education and other information resources. SSPA's core constituents include the world's leading enterprise and consumer technology companies as well as scores of innovative small and mid-sized companies that serve to continually refresh the industry by bringing new ideas and processes to the marketplace. For more information, visit http://www.thesspa.com/.

About Informatica
Informatica Corporation (NASDAQ: INFA) is a leading provider of enterprise data integration software and services. With Informatica, organizations can gain greater business value by integrating all their information assets from across the enterprise. More than 2,900 companies worldwide rely on Informatica to reduce the cost and expedite the time to address data integration needs of any complexity and scale. For more information, call 650-385-5000 (1-800-653-9871 in the U.S.), or visit http://www.informatica.com/.

Note: Informatica is a registered trademark of Informatica Corporation in the United States and in jurisdictions throughout the world. All other company and product names may be trade names or trademarks of their respective owners.

Value-Added Support is a service mark of the Service & Support Professionals Association. Registration of this mark is pending.

The development, release and timing of any Informatica product or service features described in this release remain at the sole discretion of Informatica and should not be relied upon in making a purchasing decision.