Executing Mission-Critical Data Integration through Superior Customer Support

Informatica recognizes that the success of your enterprise data integration strategy depends not only on the strength of the software, but also on superior and timely service and support. Informatica's enterprise data integration platform is feature-rich and ready for mission-critical deployment. With so many features and product nuances that often get highlighted only when issues arise, your organization needs timely and effective support, especially during crunch times. Your organization needs Informatica Global Customer Support.

Informatica Global Customer Support provides:

  • Well engineered, comprehensive set of support programs tailored to fit your needs
  • Immediate and simplified access to Global Support Centers-located in 10 centers around the globe through My Support
  • Multi-lingual support by engineers who speak English, French, German, Dutch, Italian, Spanish, Portuguese, Japanese, Mandarin, and Korean
  • Consistent and reliable support processes that you can expect every time and in each location
  • Rapid turnaround on critical issues and delivery of fixes to ensure your project is on time, every time

Thank you for the wonderful support you have provided TVA in implementing PowerExchange. Your willingness to always listen to our issues and then quickly provide a solution is something I have not experienced with many vendors. Thank you for your dedication, knowledge and patience on resolving these issues. You always made us feel TVA was a top priority with Informatica and it is greatly appreciated. We would not be where we are today without your help!

— Teri Cadem, Data Warehouse Manager, Tennessee Valley Authority

To support your organization's current and future data integration challenges, Informatica is continuously innovating. We research the software support market continuously to incorporate the latest advances into our business process. We also innovate organically by listening to customer feedback at every opportunity to further strengthen our best practices.

My Support

Become a member of My Support and receive access to:

  • Online Support*
  • Knowledge Base (KB)
  • Multimedia KB
  • Documentation Center
  • Mapping Templates
  • Debugging Tools
  • Troubleshooting Templates
  • Customer Forums*

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*available only to customers with Informatica support agreements