Deutsche Telekom AG

Deutsche Telecom was challenge to integrate call center data from multiple different sources and formats.

Challenges

Meet regulatory requirements for data security
Provide customers with products and services tailored to their requirements
Maximize efficiency in ultra competitive telecommunications market

In order to ensure the quality of customer service data, it must be both complete and up to date. For Deutsche Telekom, the secure handling of customer data is also paramount. Informatica not only ensures a smooth workflow for our call center employees, but also embraces all relevant aspects of data security.

— Peter Fliessgarten
Deutsche Telekom Center for Information Technology

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Results

Delivered comprehensive integration of company data
Provided powerful, fully scalable platform with high level of availability
Enabled access to data in any format from virtually all business systems
Identified and integrated data before making it quickly available throughout the company
Allowed the conversion of all data formats—including unstructured and semistructured data plus industry-specific data standards—into any other format
Eliminated error-prone, manual programming

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Deutsche Telekom AG

Challenges

Results

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Deutsche Telekom AG

Challenges

Results

Share

Informatica Corp.
Does Your Encryption Based Data Security Solution Protect You From Insider Threats?

Informatica Corp.
Tips & Tricks: Informatica MDM Now Supports Record Locking

Informatica Corp.
The Power of Data: From Traditional Loyalty Marketing, to Social Marketing to Mobile Marketing

Informatica Corp.
Introducing the All New Informatica Certified Professional Program

Informatica Corp.
That’s a Wrap – Informatica World 2012!

Informatica Corp.
Informatica at EMC World – Where Big Data Needs Integration

Informatica Corp.
Informatica Involved Partners with Title I HOPEOur Corporate

Informatica Corp.
Tips & Tricks: Informatica MDM Now Supports Record Locki

Informatica Corp.
Research: 2012 Healthcare CIO 25 http://bit.ly/LqtlfO. Infor

Informatica Corp.
Last week at Informatica World, our Corporate Ctizenship pro

Informatica Corp.
"CEOs, CIOs Favor #BigData Over Social Software",

Informatica Corp.
Data is the most important asset a company has. But the more