ICICI Bank

The bank wanted to wring more business intelligence from multiple sources of customer data in order to improve customer service and create new products and services.

ICICI Bank has about $79 billion in assets, 950 branch offices, more than 3,600 ATMs, and more than 25 million customers, making it India's second-largest bank. The bank wanted to wring more business intelligence from multiple sources of customer data in order to improve customer service and create new products and services.

Challenges

Improve developer productivity
Integrate data from eight disparate source systems into data warehouse
Reduce IT costs

With the overall improvement in the ETL process made possible by PowerCenter, we benefited from greater data immediacy for business users and more reliable information which resulted in quicker analysis and timely reporting.

— Gurnam Saini
Assistant General Manager
ICICI Bank

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Results

Completed implementation in just 10 months
Increased developer productivity while minimizing need for costly consultants
Enabled developers to respond to new data demands as they arise
Prepared for projected data growth rate of 35% annually

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ICICI Bank

Challenges

Results

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