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Westlake Financial Services

Westlake Financial Services is a technology-based, privately held finance company that specializes in the acquisition and servicing of near-prime to subprime automotive retail installment contracts.

Automotive retail loans provider uses Informatica Data Replication to share information between systems in near real time unobtrusively, introduce timely, accurate decision making, and drive business agility.

Challenges

  • Increase profitability by improving revenue management
  • Reduce the cost of reporting and improve decision making accuracy with timely data
  • Enhance responsiveness of customer service and support

The Informatica solution plays a vital role in helping Westlake increase profitability, by improving revenue management and delivering the full spectrum of lending to each and every automotive customer.

— Henry Torres
Senior Linux Systems Administrator,
Westlake Financial Services

Results

  • Improved profitability through more effective payment collection system
  • Saved hundreds of thousands of dollars by avoiding additional investment in Oracle RAC nodes
  • Reduced volume of overdue payments
  • Enhanced responsiveness and quality of customer care
  • Satisfied increasing demand for real-time and near real-time operational reporting
  • Shortened data reporting latency from one day to 10 minutes—with anticipated reduction to 3 minutes in due course
  • Avoided compromising integrity and performance of transaction system
  • Eliminated requirement for a batch window
  • Optimized system performance by consuming few system resources

Technologies Used

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