Frequently Asked Questions
General
What is a “Guaranteed to Run” class?
We will deliver all Guaranteed to Run training classes regardless of the number of attendees. This guarantee does not cover delays or cancellations due to circumstances beyond Informatica University’s control, including but not limited to:
- Accidents
- Illness
- Injury
- Any acts of God that prevent normal business operations
Please see terms and conditions for full policy when you register for a course.
What do I need to bring with me to my public class?
Nothing. All required learning materials are provided in the classroom.
What is the required clothing attire for class attendance?
Casual attire is recommended, we want you to be comfortable - however, we ask that you not wear inappropriate T-shirts or cut offs.
What time does class start / end?
The class start time is included in your class confirmation e-mail. Typically most Informatica education centers open at 8:30 am (daily) with classes starting at 9:00 am. Classes end approximately at 5:00 pm (daily). There is a lunch break as well as a 15-minute mid-morning break and mid-afternoon break.
For help locating a course that fits your schedule, e-mail us at training@informatica.com or call us at one of our global numbers
I am having trouble finding the course I need or I found the Informatica course I would like to take, but there is not a location close to me on the schedule.
For additional information, e-mail us at training@informatica.com or call us at one of our global numbers.
How do I know that my class has been confirmed?
After your payment has been received and the class has been confirmed you will receive an email confirmation letter. For our “Guaranteed to Run” classes you will receive an email confirmation after your payment has been received.
Can I buy Informatica University courseware separately?
No, Informatica University course materials are not separately for sale. You must register for and attend a class to receive the manuals.
I am new to Informatica products, how can I find out what classes I need to take?
Plan your Informatica educational path by going to our course directory or e-mail us at training@informatica.com or call us at one of our global numbers.
What is On-site Training?
In addition to our publicly-scheduled classes, our instructor-led courses can be delivered as an on-site class at your location. On-site training events are designed to meet your needs, while reducing the impact on your business and training budget. To request on-site training e-mail us at training@informatica.com or call us at one of our global numbers.
What is included in a standard on-site class?
Typically pricing for an on-site event will include an Informatica instructor, all courseware and set up documentation.
Where can I find you on social sites?
Informatica University has the following handles:
Payments
When do my public training course fees have to be paid?
For public training classes a form of payment must be received by Informatica University no later than three business days prior to the first day of class in order to remain in the class and confirm your seat. Failure to provide payment by this date may result in removal from the class, and/or late cancellation fees applied. You can submit payment in the form of a Purchase Order, credit card, or Informatica Pre-Paid Training Credits to training@informatica.com. Alternatively, the Informatica University fax number is: +1-614-388-5541
What are pre-paid training credits?
Training credits may be purchased and applied towards any Informatica University' offering, including: Public training courses, on-site training courses, Informatica University Virtual Academy, eLearning, and Informatica Professional Certification Certified Professional (ICP) exams. The cost of training credits depends on the quantity purchased. Training credits are valid for use for one year from the date of purchase.
Public Course and Informatica University Virtual Academy Pricing: Standard public courses require 10 training credits; premium public courses require 12 training credits; per one 8-hour day of instruction. For courses with durations less than one day, the credits are prorated.
On-site (Customer Site) Course Pricing: Standard on-site courses require 80 training credits; premium on-site courses require 88 credits; per one 8-hour day of instruction for up to 10 students. Additional students (up to 15 students) are 8 credits per student per day of instruction. The training credit fees cover all course fees and materials, but not instructor travel expenses. The Customer is responsible for any facility rental charges if class is not held at the Customer's facility. If the instructor is based in the same city as the customer, we do not charge travel.
View discount schedules.
My company has purchased Informatica Pre-paid Training Credits, how do I use them?
When registering online the attendee should obtain the purchase credit access key from the designated Credit Administrator. During the on-line registration processes the attendee will be prompted to choose a payment method. Choose "Purchase Credits" and enter the access key in the field provided.
Is there sales tax on Informatica University courses?
Typically, within the United States, sales taxes do not apply to course fees. However, for some international locations sales taxes do apply and the Customer is responsible for determining applicability and for satisfying any taxation requirements. You will want to check with your Accounts Payable department to determine what if any applicable taxes need be accounted for.
Cancellation
What is the cancellation policy for Informatica University?
Requests for cancellations or date transfers need to be received by Informatica University at least ten (10) business days prior to the event start date in order to receive a full refund. If a cancellation or reschedule request is received less than ten (10) business days before the start date, the penalty of 100% of the cost of the course will be applied so none of the fee will be refunded. Refunds will not be allowed for "no-shows" " in our public training or IVA courses. This cancellation policy is strictly enforced.
What happens if Informatica needs to cancel or reschedule a course?
Informatica reserves the right to cancel events for any reason at anytime. Cancellation liability for Informatica if Informatica cancels the course is limited to the return of course payment ONLY. Informatica will not reimburse registrants for any other costs including but not limited to any travel cancellation fees or penalties, including airfare and hotel costs. PLEASE NOTE: If your registration status is either "New", or "In Progress" you have not been confirmed for the class and it is recommended that you do not make any travel arrangements until you have received a confirmation e-mail letting you know the class and registration is confirmed.
How will I know if my course has been rescheduled?
Informatica University reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances. Informatica University will contact you via e-mail or phone to inform you of the change of schedule. Once you have been notified you may reschedule or receive a full credit. Informatica University shall not be liable for any other costs including but not limited to any non-refundable travel arrangements if a course is rescheduled or cancelled.
Informatica University Virtual Academy
What is Informatica University Virtual Academy?
Informatica University Virtual Academy (IVA) combines the interactivity of instructor-led classroom learning with the comfort and convenience of a learning location that best fits your needs.
The Virtual Academy uses a cloud based lab environment to deliver our instructor-led workshops using audio and video right to your desk. With this technology, you can interact with the instructor and other students and ask questions using either audio or text messaging. Each class is broken into individual modules, each lasting about half a day. Sessions are scheduled frequently and at different times of the day, allowing you to pick the times that are most convenient to you. After you register for a class and your payment is processed, you will receive detailed information about how to access your Virtual Classes, download the materials and connect to the session.
Each class is broken into individual modules, each lasting about half a day. Sessions are scheduled frequently and at different times of the day, allowing you to pick the times that are most convenient to you. After you register for a class and your payment is processed, you will receive detailed information about how to access your Virtual Classes, download the materials and connect to the session.
Is an IVA class the same format as an onDemand class?
No, IVA training is in a Live Meeting format with the instructor online with you during the entire class, whereas onDemand is self-paced lectures delivered via the web.
Where can I attend IVA training?
You may attend at a location of your choice; home, office or conference room, as long as you have access to high-speed internet with no firewall, no proxy server and no VPN; and an open phone line. You will also need internet Explorer 6 or higher, monitor resolution set to 1024 x 768, and a telephone connection with a speaker phone or headset for hands free communication.
Will I get courseware with my class?
Yes, your courseware will be sent to you either via e-mail in PDF format or via Federal Express depending on the size of the manual.
When can I expect the courseware to be shipped / sent?
As soon as your registration has been completed all data, paperwork and payments have been processed, and the class has been confirmed. Courseware will be either e-mailed in PDF format or will be sent to the address you provided in your Informatica University on-line profile.
Will I need to download or install Informatica software to attend a class?
You will need to verify the latest version of JavaScript and possibly download the latest version of software for Microsoft Live Meeting Manager; you will not need to install Informatica software. After registration, an e-mail acknowledgement will be sent to you with test links for required software or downloads.
Informatica University onDemand
What is Informatica University onDemand?
Our new Informatica University onDemand learning offering combines self-paced lectures with a cloud-based lab environment for hands-on exercises. Informatica University onDemand learning promotes flexible hands-on learning and incorporates best practices for a wide range of use cases, technology environments and supplemental learning.
Informatica University onDemand supplements Informatica University’s instructor-led curriculum with complementary courses that provide customers and partners with a rich library of offerings to accelerate their skills development.
Informatica University onDemand courses can scale to thousands of users, thus providing a convenient avenue for training large populations of Informatica customer and partner personnel, anytime, anywhere.
Informatica University onDemand courses are delivered with a consistent look and feel, and utilize a combination of pre-recorded lecture and a sandbox lab environment for flexible hands-on learning. They are made available in four-hour modules that can be consumed at the learner’s own pace.