With 32,000 miles of track in 28 U.S. states and two Canadian provinces, BNSF is one of North America's largest railway networks. However, explosive growth in the demand for delivery by rail meant BNSF was facing fierce competition. To improve customer service and control costs, the company needed to modernize the systems that allow customers to track their shipments in real time.

Challenges

  • Satisfy customer demand for real-time Web-enabled access to shipping information
  • Reduce IT costs by slashing outsourced services and CPU cycles
  • Boost operational efficiency by increasing developer productivity
Informatica has helped us control risk — the risk of losing customers, the risk of runaway costs, the risk of missing strategic advantage — all by unlocking our valuable operational data and making it available throughout the enterprise.
— Jeff McIntyre
Assistant Vice President of Technology Services
BNSF
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Results

  • Provided on-demand customer access to shipping logistics data within 15-minute latency
  • Improved on-schedule train arrivals
  • Increased infrastructure performance and scalability
  • Extended data integration throughout the enterprise

Technologies Used