ICICI Bank has about $79 billion in assets, 950 branch offices, more than 3,600 ATMs, and more than 25 million customers, making it India's second-largest bank. The bank wanted to wring more business intelligence from multiple sources of customer data in order to improve customer service and create new products and services.


  • Improve developer productivity
  • Integrate data from eight disparate source systems into data warehouse
  • Reduce IT costs
With the overall improvement in the ETL process made possible by PowerCenter, we benefited from greater data immediacy for business users and more reliable information which resulted in quicker analysis and timely reporting.
— Gurnam Saini
Assistant General Manager


  • Completed implementation in just 10 months
  • Increased developer productivity while minimizing need for costly consultants
  • Enabled developers to respond to new data demands as they arise
  • Prepared for projected data growth rate of 35% annually

Technologies Used

  • Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.