With 90.7 million customers and more than 8,300 employees in 21 countries in Africa and the Middle East, the MTN Group is the largest telecommunications company in Africa. To continue providing reliable, affordable services, the South African company needed to integrate hundreds of millions of daily customer call records — including a backlog from a network outage — into a single repository of customer information.

Challenges

  • Source, transform, and integrate large and rapidly growing data volumes
  • Prepare data for near-real time analysis
  • Recover business-critical call detail analysis system after OS failure
Informatica PowerCenter has played a leading role in helping MTN maintain a strong customer focus, and has been instrumental in helping to drive business growth. In upgrading, we gained the data integration power necessary to handle increasingly massive volumes of call records and turn that data into a business advantage.
— Charmaine Wessels
IS MIS Development Team Leader
MTN South Africa

Results

470% Increased

daily data integration load

Additionally:

  • Recovered more than 3 billion records affected by OS failure
  • Completed reload 30 days sooner than projected
  • Improved strategic visibility into customer calling patterns

Technologies Used

  • Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.