Nortel develops communication technologies and infrastructure to implement broadband, wireless broadband, Voice over IP, and multimedia services and applications in more than 150 countries. To handle more, and more complex, development projects while continuing to deliver outstanding customer support, the company needed to replace its limited, aging legacy data integration solution with something more open, robust, and scalable.


  • Integrate data from four product lines and ten data marts
  • Make customer support more efficient
  • Increase responsiveness of research and development team
Only Informatica PowerCenter enabled us to enlarge our integration perimeter. The performance offered by this platform is higher than expected and allows us to envisage even more extremely promising prospects.
— Sébastien Brette
Infocentre Manager
Nortel Networks


  • Processed three times the data in half the time of previous solution
  • Shortened time to identify, solve, and follow up on customer support issues
  • Increased visibility into current projects
  • Streamlined software testing for faster time-to-value

Technologies Used

  • Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.