The world's leading provider of business applications and services, SAP AG serves customers of all sizes, in more than 25 industries, in more than 120 countries around the world. The company needed to automate the process of capturing and integrating unstructured travel data from hundreds of frequent-flying field employees to ensure clients are billed appropriately.

Challenges

  • Automate manual process of tracking and billing field employee travel
  • Capture and integrate unstructured invoice data
  • Record and document metadata to facilitate future audits
The SAP Conversion Agent by Informatica allows us to make data available for an automated process that wouldn't otherwise be accessible.
— Rainer Kreft
E-Commerce/SAP IT Contracts & Billing
SAP AG

Results

50% Cut

process of matching travel invoices to clients

Additionally:

  • Decreased error rate to less than 5%
  • Fully automated a previously manual email-based process
  • Improved customer service

Technologies Used