ScottishPower

To ensure accurate billing in a deregulated energy market, the utility needed to improve its data quality.

ScottishPower is an international energy company serving the UK, US, and western Canada, with more than 5.2 million customers in the UK alone. To ensure accurate billing in a deregulated energy market, the utility needed to improve its data quality.

Challenges

Increase accuracy of the retail billing cycle
Improve customer service
Reduce the "cost to serve" each customer

Informatica's data quality solution has allowed us to create an information management environment that enhances the efficiency of our customer billing operations.

— Derek Johnston
Application Development Director
ScottishPower

Read Success Story PDF

Results

Consolidated data quality framework across 12 applications
Captured additional revenues by replacing estimates with actual bills
Reduced customer debt risk
Lowered per-customer expenses

Technologies Used

Informatica Data Quality
Transforms the way your business works by instilling trust in data at all times.

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ScottishPower

Challenges

Results

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New Resources

Share

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Informatica Involved Partners with Title I HOPEOur Corporate

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