ScottishPower is an international energy company serving the UK, US, and western Canada, with more than 5.2 million customers in the UK alone. To ensure accurate billing in a deregulated energy market, the utility needed to improve its data quality.

Challenges

  • Increase accuracy of the retail billing cycle
  • Improve customer service
  • Reduce the "cost to serve" each customer
Informatica's data quality solution has allowed us to create an information management environment that enhances the efficiency of our customer billing operations.
— Derek Johnston
Application Development Director
ScottishPower
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Results

  • Consolidated data quality framework across 12 applications
  • Captured additional revenues by replacing estimates with actual bills
  • Reduced customer debt risk
  • Lowered per-customer expenses

Technologies Used